Help & FAQ
We’re here to help! If you don’t find what you’re looking for, please email customer care
We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website.
Yes. Your payment and personal information is always safe. Our SSL/HTTPS software is the industry standard and among the best software available today for secure commerce transactions. All the submitted information is coded and signed; it cannot be intercepted nor read by a third party.
If you see a product you like on the website that is out of stock, please email customer care, we will check if the item can be manufactured for you.
If something has been removed from our site, this means that it is no longer available. Our French ateliers only produce on a small scale to meet the highest of expectations. Our Couture and Timeless Pleasures Collections are limited editions. However, it may still be worth emailing customer care as we may be able to track it down for you.
No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website.
Free swatches are available to order for all cushions and bedding products. Select your swatches on each style page. There is no fee or shipping charges for swatch requests.
Our samples are pre-cut and posted from our warehouse meaning we are unable to specify which part of the pattern you will receive. If you’d like some help color matching part of the pattern, please email customer care
Sample orders will arrive in 7-10 working days. If you need faster delivery on a sample, please email customer care and we’ll do our best to get it to you as quickly as we can.
Unfortunately, we do not sell our cushion covers without the inserts. We want our customers to have the highest quality cushions that are filled with our French white duck down and feather insert.
Our cushions are specially filled with various densities depending on size and fabric to represent our luxury cushion in the best way while offering both comfort and support.
Please refer to the individual product pages for specifics on each item.
Please visit our maintenance and care page for in depth details regarding the maintenance of your cushions.
Yes, we are able to customize your cushions in a number of ways. We can offer custom sizes of an existing design at no additional cost. We can also assist you in selecting fabrics, trimmings, and selecting sizes according to your requirements and wishes. Maison Anne Carminati works with small French Ateliers that produce the finest quality. Please check our Bespoke Design page on our site.
The number of pillows on a bed is determined by the size of your bed, as well as your own personal preference. We recommend not overcrowding your bed with pillows, simple and sleek is always best. For a Superking bed we recommend using three Square pillows, two Superking pillows. For King beds, we recommend two Square pillows, two Standard pillows. For Double beds, we recommend, one or two Square pillows and one or two Standard pillows. Our designers will be happy to assist you at customer care.
The standard width x length of each bed are as follows:
Double: 135 cm X 190 cm
King: 150 cm x 200 cm
Superking: 180 cm x 200 cm
Depth of mattress may vary.
Should your bed have custom dimensions we can make your sheets based on existing designs to your dimensions at no additional cost. Please e-mail customer care
Our pillowcases come in a variety of sizes:
Standard pillow: 50 cm x 75 cm
Superking pillow: 50 x 90 cm
Large Square: 65 cm x 65 cm
We can offer other sizes of existing design at no additional costs. Please e-mail customer care.
Bath towel: 70 cm x 100 cm
Bath sheet: 100 cm x 150 cm
Guest towel: 40 cm x 60 cm
Wash cloth: 30 cm x 30 cm
Bath mat: 60 cm x 100 cm
We can offer other sizes of existing design at no additional costs depending on the requested size. Please e-mail customer care.
We offer a variety of monogram styles and customization options. Our designers will be happy to assist you with custom dimensions, tape, embroidery and other exquisite details. Please e-mail Bespoke Inquiries.
Yes, we are able to customize your linens in a number of ways. We can offer custom sizes or colours of an existing design at no additional cost. You may also choose a different bed linen quality; the price may vary depending on the linens chosen. We can assist you creating your own line of bed, bath or table linens. We offer hand-appliqued, monogramming, hand-guided embroidery to match or complement any china or fabric pattern or just create your own. Maison Anne Carminati works with small French Ateliers that produce the finest quality. We offer any size bed, bath or table linen in an unlimited colour palette that is entirely personal to you. Please check our Bespoke Design page on our site.
Please contact customer care. Our team will assist you in checking availability.
We do not offer gift wrapping or notes at this time.
Please visit our care and maintenance page for in depth details regarding washing instructions.