Shipping and Returns

SHIPPING

TURNAROUND TIME

Our elegant home furnishings are made in France. We are working with small ateliers who only produce on a small scale to meet the highest of expectations. Our collections are made to order and in limited edition.
This means that our products are not available for immediate shipment and do have a wait associated with them. Our ateliers take from 4 to 8 weeks to make your product depending on the intricacies of the design.

ORDER PROCESSING

Please note that items ordered together may not be shipped out on the same day, based on production times. You will be alerted in this instance and will be provided an approximate date of shipment.
We use a variety of shipping companies to provide the most efficient service depending on the weight, size and delivery location of your order. For more information on how your order will be sent, please email customercare@maisonannecarminati.com.

If you have a specific deadline to receive an order, please email customercare@maisonannecarminati.com and we will be happy to see what we can do to expedite your order.

Orders are prepared within 1 to 3 days once your products have been manufactured. They are then taken care of by DHL Express or UPS Express, and your parcel generally arrives at its destination within 2 to 5 days for orders in Europe. For International orders please contact our customer care team customercare@maisonannecarminati.com.

DELIVERY COSTS

Delivery costs are adjusted and calculated based on the weight and volume of your package. Details of the delivery costs for your order are provided just before the confirmation of the order.
For international shipments, prices are mentioned in the Website in Euros. Prices includes VAT but excluded any customs duties and other taxes. Customs duties must be paid by the Client. Please contact customer care for shipment quotes customercare@maisonannecarminati.com.

TRACKING YOUR ORDER

You can access your account information by logging into maisonannecarminati.com with your email and password. You will be able to see all of your orders placed online and whether they are in process or have shipped. You will also receive email confirmation of your order and notification of when the order has shipped along with a tracking number that you can use to track the shipment. Please note we don’t use a tracked service to send samples. If you have any questions about when your order will arrive, please email customercare@maisonannecarminati.com.

INTERNATIONAL SHIPMENTS

MAISON ANNE CARMINATI ships internationally, with some exceptions. To receive an international shipping quote please email customercare@maisonannecarminati.com with the items and quantities you’d like to purchase as well as your exact address.
Please be aware international orders generally take 6-12 business days. All international sales are final. Maison Anne Carminati is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.

ORDER CHANGES AND CANCELLATIONS

Once your order has been placed and you have received an order confirmation via email, you will no longer be able to make any changes through our website but you can request a return within 14 days of receipt.
We are unable to cancel or change orders for products made to customer specifications or personalised.
If you have any questions or concerns email us at customercare@maisonannecarminati.com.

RETURNS

If you’re not completely satisfied with any of the items you’ve purchased, you can return them to us within 14 days of delivery for a full refund or exchange. All items must be returned to us in their original condition, new and unused, with their original labels and packaging intact.
Exclusion : In accordance with the Article L.221-28 of the Consumer code, the Customer has no right of withdrawal regarding products made to customer’s specifications or which are personalised.

HOW TO RETURN AN ITEM

Please contact customercare@maisonannecarminati.com, they will email a form that you will fill detailing each item you wish to return. Then return any items to us in their original packaging. Please note, unless an error has been made by Maison Anne Carminati, the delivery costs of the returned items are your responsibility.
The return address is:

MAISON ANNE CARMINATI
21 rue du Vieux Colombier
75006 Paris, France